The first time you open the application, you must fill in the following information:

Full Name
E-mail
Cell phone
number
Password

By clicking on Activate, we will check if your email is on the list of MOVISAFE beneficiaries and a message will be sent to you automatically with an activation code. By entering this code into the application, you will receive security notifications 24 hours a day, 7 days a week.

In order to receive alerts based on your actual position, it is important that you allow the geolocation during activation. We recommend that you choose the option “Always”.

This can be due to several factors:

Your email is not registered as a MOVISAFE beneficiary. If in doubt, contact movialert@movisafe-americalatina.com.

You do not receive the activation code: Check that your phone number is correct and in full international format. Request a new activation code by clicking “Resend” under the activation box.

First check if your email and password are correct.

You probably can’t log in because either your password is wrong or you probably don’t have this service anymore. If in doubt, ask for a new password or contactmovialert@movisafe-americalatina.com.

On the login screen, below the “Password” field, you have the “Forgot?” option to reset your password. A text message will be sent to you with a link to reset it.

iPhone (IOS):

Enable MOVI ALERT notification in phone settings.
Settings > Notification > MOVI ALERT. Enable “Allow notifications and display lock screen”.
Is “Do Not Disturb” mode disabled?
You may not receive notifications because the “Do Not Disturb” mode is activated. You must therefore ensure that the “do not disturb” mode is disabled to receive notifications.

Android :

Open your device settings app
Tap Applications and Notifications > Notifications > MOVI ALERT
Choose the options you want to set by default for your device.
On the lock screen
Allow notification
Blinking
Default Notification Sound
Use the fingerprint reader to view notifications
Do not disturb

As long as your number is registered with your company as a beneficiary of this service, any international number is accepted.

When activating the App, you can select the areas for which you want to receive alerts: work, home, routes. The number of zones is unlimited.

At any time, you can change these configurations by clicking on Account (at the bottom of the screen) and then “Incident notifications”. Your new selection will be automatically saved.

When activating the App, you will be able to select the areas of coverage that interest you: place of work, place of residence, routes. After choosing the city, click on the different areas to choose the neighborhoods. You can add as many areas and districts as you want.

With your e-mail and password, you can access all notifications issued by MOVISAFE. portal de MOVI Alert

The different filters make it possible to select the information according to the dates, locations and types of incidents.

You will continue to receive notifications based on your personal configuration.
Geolocation coverage is limited to your country of contratation: Brazil OR Colombia.

All information regarding the Privacy Policy of Movi Alert can be found on this page “Privacy Policy – Application Movi ALERT“.

If at any time you wish to request that your account be deleted and that we remove all personal data from our database, please email us at movialert@movisafe-americalatina.com and we will remove it within 3 working days.